UCSB Answers

Our Best Answer - What do I do if I'm having problems with GOLD?

Problems With GOLD

Current students experiencing problems logging in to their GOLD (Gaucho Online Data) account need to contact Collaborate Student Support Center.  The phone number is 805-893-4357.

Former students experiencing problems logging in to GOLD using their PERM and PIN combination can look up their PERM at MyUCSB PERM Lookup or reset their PIN at MyUCSB PIN Reset.

Students experiencing problems within GOLD should send an email to or visit our website for further contact options.



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The answers provided are generally applicable and not student specific. For individualized assistance, please email or contact the appropriate campus office.